Public Offer
Draft — this text will be replaced with the final legal version.
1. General provisions
This public offer sets out the terms for providing delivery services for goods from the USA and European countries to the territory of the Republic of Kazakhstan. By contacting the company and placing an order, the client confirms agreement with the terms of this offer.
2. Liability of the parties
The company is responsible for the safekeeping of the item from the moment it is received at the warehouse until it is handed over to the recipient. In the event of damage or loss of the shipment due to the company's fault, the client is compensated in the amount of the declared value of the item.
The company is not liable for delays caused by the actions of customs authorities, transport services, or other force majeure circumstances.
3. Client's obligations
The client agrees to provide accurate information for processing the delivery and to pay for the services in a timely manner according to the current rates.
4. Payment and rates
The delivery cost is calculated based on the actual weight of the item and the current rates listed on the "Rates" page. The exact amount is confirmed by a manager after the item is received at the warehouse.
5. Force majeure
The company and the client are released from liability for failure or delayed fulfillment of obligations if this is due to force majeure circumstances beyond the reasonable control of the parties.
Such circumstances include, in particular: actions of government and customs authorities; the introduction of sanctions and restrictions by payment systems and banks; delays and failures in the operation of transport companies and carriers; natural disasters, epidemics, military actions and other emergency situations.
When such circumstances arise, the deadlines for fulfilling obligations are extended for the duration of their effect, of which the company notifies the client at the earliest opportunity.
6. Purchasing terms
The company purchases the item on behalf of and at the expense of the client. The cost of the purchasing service ranges from 5% to 10% of the order amount depending on the category of the item, but no less than the equivalent of $5 at the company's internal exchange rate at the time of invoicing.
To process a purchase, the client provides a direct link to the item indicating size, color, quantity and item number (if available). The purchase is made only after full prepayment of the item's cost and commission. If the price or availability of the item changes by the time of the actual purchase, the company will coordinate further action with the client in advance.
The company's liability is limited to the purchased item matching the link provided by the client. The company is not responsible for color-shade mismatches, brand sizing peculiarities, material quality or factory defects — such claims are handled directly with the seller or manufacturer.
An order can only be cancelled before the item has actually been purchased. A return of an already purchased item is possible if the rules of the specific store allow it; all return costs (shipping, fees, taxes) are borne by the client. The company's commission for the purchasing service rendered is non-refundable.
7. Final provisions
The company reserves the right to make changes to this offer. The current version is always available on this page.
The full text of the offer will be prepared and finalized separately.